Secure Vision Pro · House 15 Road 8 Niketan Gulshan Dhaka 1212 Bangladesh · operations@securevisionpro.com · +880 1812555099

Scope

This Refund Policy applies to design fees, installation projects, hardware supplied by Secure Vision Pro, and monitoring retainers as described in your quotation or service agreement.

Survey & design fees

Paid site surveys and design packages are generally non-refundable once the survey visit has occurred or digital blueprints have been delivered, because expert time has been consumed. If we cancel before delivery, fees are refunded in full.

Installation projects

Deposits secure scheduling and procurement. If you cancel before hardware is ordered, unused deposit amounts may be returned minus documented costs. After procurement or install start, refunds are limited to unperformed labor and returnable goods subject to restocking.

Hardware

Unopened hardware in original packaging may be returnable within 7 days of delivery if the manufacturer allows, subject to restocking fees. Opened, installed, or customized items are not returnable except for verified defect under warranty processes.

Monitoring retainers

Monthly monitoring fees are billed in advance. Unused full months may be refunded if you cancel with the notice period in your agreement. Partial months are typically non-refundable once desk coverage has been allocated.

How to request

Email operations@securevisionpro.com with invoice number, site name, and reason. We respond within 7 business days. Approved refunds are issued to the original payment method when possible.

Chargebacks

Please contact us before filing a payment dispute so we can resolve issues directly. Fraudulent chargebacks may result in suspension of remote support credentials.

Last updated August 18, 2026. For questions contact operations@securevisionpro.com.